Refund policy

Return & Refund Policy

Thank you for shopping with Solstaura. Please read our policy carefully before making a purchase.

Physical Products (Crystals, Tools & Self-Care Items)

Returns

We accept returns within 14 days of delivery for unused items in their original condition. To initiate a return, please contact us at hello.solstaura@gmail.com within this window.

Return Address

Please note that returns will need to be sent to the following address: 1294 Crestridge Lane, Eagan, MN 55123

Refunds & Exchanges

We offer both refunds and exchanges on eligible items. Once we receive and inspect your return, we will process your refund or send your exchange within 5–7 business days.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 3–7 days of delivery with a photo of the item. We will fully cover a replacement or refund at no cost to you.

Natural Variation in Crystals

Every crystal is a one-of-a-kind gift from the earth. Color, size, shape, and natural markings will vary from the photos shown and are not considered defects. These variations are part of what makes each piece unique and are not eligible for return.

Candles & Self-Care Items

For safety and hygiene reasons, candles and self-care items cannot be returned once they have been burned or opened.

Final Sale Items

Sale and clearance items are final sale and are not eligible for return or exchange.

Services (Reiki, Readings & Channeling Sessions)

No Refunds After Delivery

All services are non-refundable once the session has been delivered. The energy, time, and care that go into each session are given fully, and this policy reflects the value of that exchange.

Rescheduling

We offer free rescheduling with 24–48 hours' notice before your scheduled session.

Late Cancellations & No-Shows

Cancellations with less than 24 hours' notice or no-shows will forfeit the session. As a one-time courtesy, we may offer a reschedule at our discretion.

If We Need to Cancel

In the rare event that we are unable to hold your session, you will receive a full refund or the option to reschedule — your choice.

Digital Products

Due to the nature of digital goods, all digital product sales are final. No refunds are issued once a digital product has been downloaded or delivered.